Associate - Client Experience in Kolkata – Freshers

About the role

As an Associate in Client Experience, you will play a crucial role in enhancing the satisfaction and engagement of our clients in Kolkata. Your responsibilities will include addressing client inquiries, providing support, and ensuring that all interactions align with our commitment to exceptional service.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate

What you get

• ₹15k–₹25k a month