Associate - Client Experience in Korba – Freshers

About the role

We are seeking an Associate for our Client Experience team in Korba, focused on enhancing the overall experience for our clients in the logistics sector. The ideal candidate will be a recent graduate, eager to contribute to a dynamic team in a fast-paced environment. As an Associate, you will engage with clients to address their needs and ensure satisfaction with our services.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Communication
• Last-mile delivery
• SOP writing
• Reconciliation
• Any graduate