Associate - Client Experience in Mumbai – Freshers

About the role

We are seeking an enthusiastic Associate to enhance the client experience in Mumbai's logistics sector. This role is perfect for recent graduates looking to start their careers in a dynamic environment. As an Associate, you will assist in building strong relationships with clients, ensuring their needs are met and their experiences are positive.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Communication
• Last-mile delivery
• SOP writing
• Reconciliation
• Customer service
• Any graduate