Associate - Client Experience in Phagwara – Freshers

About the role

We are seeking an Associate in Client Experience to enhance our clients' journey in Phagwara. The ideal candidate is a recent graduate from any stream, eager to contribute to the dynamic logistics industry. This role involves engaging with clients, addressing their inquiries, and ensuring their satisfaction with our services.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Client relationship
• Any graduate