Associate - Client Experience in Ranchi – Freshers

About the role

As an Associate, you will play a crucial role in ensuring that our clients have a seamless and positive experience with our services. In this role, you will interact with clients to address their queries, provide support, and gather feedback to improve our offerings. You should be a graduate from any stream and possess strong communication skills, as well as a proactive attitude.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Communication
• Last-mile delivery
• SOP writing
• Reconciliation
• Customer service
• Any graduate