Associate - Client Experience in Roorkee – Freshers

About the role

We are seeking a motivated Associate to join our Client Experience team in Roorkee. In this role, you will be responsible for enhancing the experience of our clients within the logistics sector. You will engage with customers to understand their needs and provide effective solutions, ensuring a high level of satisfaction.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Communication
• Last-mile delivery
• SOP writing
• Reconciliation
• Customer service
• Any graduate