Associate - Client Experience in Saharanpur – Freshers

About the role

We are seeking a motivated Associate to enhance the client experience in Saharanpur. This role is crucial in ensuring that clients receive exceptional service and support in the logistics sector. Ideal candidates should be recent graduates from any field, eager to contribute to a dynamic team and learn about the logistics industry.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Communication
• Customer service
• Any graduate