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Associate Cre

Quess Corp·Saharanpur, Uttar Pradesh

₹1.6 L–₹2.4 L a year0–2 yrsFull-time
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About the role

Manage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer service Ensure that a full understanding of the client's needs are obtained and used as a key driver to the matching of carers Ensure matching of carers to clients to match the needs of the client and arrangement of introductions

What you'll do

  • Manage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer service
  • Ensure matching of carers to clients to match the needs of the client and arrangement of introductions
  • Ensure that there is accurate handover to your CRE colleagues as required, maintaining a seamless transition so service delivery remains efficient and streamlined
  • Ensure all system records are up to date and accurate

What you need

  • 0–2 yrs of experience
  • Customer service
  • Class 12

What you get

  • ₹1.6 L–₹2.4 L a year

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