Associate - Client Experience in Shillong – Freshers

About the role

We are seeking a dedicated Associate to enhance our client experience in Shillong. This role is ideal for fresh graduates looking to start their career in the logistics industry. As an Associate, you will engage with clients to understand their needs and ensure their satisfaction with our services. The successful candidate will possess strong communication skills and a proactive approach to problem-solving.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Communication
• Last-mile delivery
• SOP writing
• Reconciliation
• Client relationship
• Any graduate