Associate - Client Experience in Tirupur – Freshers

About the role

As an Associate in Client Experience, you will play a vital role in enhancing customer satisfaction and engagement within the logistics sector in Tirupur. Your primary responsibilities will include addressing client inquiries, resolving issues, and ensuring a seamless experience for our customers. You will collaborate with various teams to maintain high service standards and contribute to the overall efficiency of client operations.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Client relationship
• Any graduate