Associate - Client Experience in Tuticorin – Freshers

About the role

As an Associate in Client Experience, you will play a pivotal role in enhancing the overall experience of our clients in Tuticorin. Your responsibilities will include interacting with clients to understand their needs and ensuring their satisfaction with our services. You will be part of a dynamic team within the logistics industry, where you will gain valuable insights into client relationship management.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Communication
• Last-mile delivery
• SOP writing
• Reconciliation
• Customer service
• Client relationship
• Any graduate