Associate - Client Experience in Vadodara – Freshers

About the role

We are seeking an Associate to enhance the client experience in Vadodara within the logistics industry. The ideal candidate will be a recent graduate from any stream, eager to contribute to a dynamic team focused on client relationship management. In this role, you will assist in ensuring customer satisfaction by addressing inquiries and providing support.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Client relationship
• Any graduate