Associate Client Success Specialist

About the role

As the primary post-sale point of contact for clients, this role is responsible for driving client-facing activity through NTT’s Client Success Management Charters of Adoption, Expansion and Renewal. Acting as the clients’ trusted advisor, this role helps client realize value from their relationship with the company and ensure the client’s relationship experience is a positive one.

What you'll do

• Client Nurture / relationship -
• Develops and maintains the relationship with client representatives to Management level, being recognized as the client’s ‘trusted advisor’
• Ensures the client is able to interact successfully with the organization and to optimize the engagement (measurable through improving CSAT)
• Acts as an escalation point for client issues which are not being resolved though standard process
• Ensures the client is aware of and is successfully adopting offer features and increasing their usage of services (as appropriate)

What you need

• Open to freshers
• Sales
• ITIL
• Cross-selling
• Financial statements
• Customer service
• B.Tech or B.E. or B.Sc or BCA