Associate Consultant - IT Service desk Job

About the role

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What you'll do

• Primary contact point for end users via phone/Chat/self-service tickets
• Qualify and Open tickets for remediation of events
• Triage Tickets to respective teams
• Regular update and follow up on tickets in the queue
• Follow up tickets till closure

What you need

• 2–5 yrs of experience
• Active Directory
• ITIL
• Troubleshooting
• Hardware
• Office 365
• Windows
• B.Tech or B.E. or B.Sc or BCA or Chartered Accountant

Good to have

• Azure
• Linux
• PowerPoint
• SAP