Infra Tech Support Practitioner

About the role

Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

What you'll do

• Expected to perform independently and become an SME
• Required active participation/contribution in team discussions
• Contribute in providing solutions to work related problems
• Collaborate with cross-functional teams to escalate and resolve complex technical issues
• Document incidents and resolutions accurately to support knowledge sharing and continuous improvement

What you need

• 3–6 yrs of experience
• Elasticsearch
• Troubleshooting
• Any graduate