Associate - Customer Care - Collections 5A

About the role

Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc. Find opportunities and recommend solutions for process and automation improvements Daily reporting of individual portfolios to track and monitor the past dues Bring up problems to senior staff members and or management as appropriate

What you'll do

• Respond to email /phone queries related to disputed invoice
• Research and analyze the disputes/deductions in ERP
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
• Work as a teammate to process any Adhoc request in a timely manner
• Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimally and professionally

What you need

• Customer service
• Collections
• Accounts receivable
• Capital markets
• Communication
• ERP
• B.Tech or B.E. or B.Sc or BCA or BBA