Associate Customer Service Manager

About the role

We are looking for a proactive and customer-focused professional to support our Japanese clients across pre-sales and post-sales interactions. The role requires timely, accurate, and professional handling of client queries in a dynamic environment where processes and business requirements may evolve frequently.

What you'll do

• Handle and respond to Japanese client queries related to pre-sales and post-sales services
• Understand client requirements and provide accurate, clear, and timely responses
• Coordinate with internal and global teams to resolve client queries and ensure a smooth customer experience
• Follow established processes, service standards, and turnaround-time requirements
• Maintain complete and accurate records of client interactions and required follow-up actions

What you need

• 2–3 yrs of experience
• Customer service
• Sales
• Problem solving
• Any graduate