Associate Customer Success Manager - RDAF

About the role

Responsible for effectively developing and strategically managing customer accounts within the US and India, for post-go-live services. Primary focus on generating sustainable, repeatable and long-term customer revenue through the delivery of exemplary support service to customer accounts. Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring the accuracy of data loads and validating the e2e workflows

What you'll do

• Responsible for effectively developing and strategically managing customer accounts within the US and India, for post-go-live services
• Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring the accuracy of data loads and validating the e2e workflows
• Achieve agreed performance levels in line with customer requirements and the functional SLAs. Be the single point of contact for any platform level upgrade/patch/hotfix
• Handle assignment and monitoring of task to support consultants. Identify any design issues in the existing setup and co-ordinate with functional and technical support…

What you need

• 8–14 yrs of experience
• Customer success
• SAP
• Demand planning
• Valuation
• Communication
• Any graduate