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Associate

Firstsource·Bengaluru

Pay not stated0–4 yrsFull-time
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About the role

As a Chat Support CSA, you will be the first point of contact for customers reaching out As a Chat Support CSA, you will be the first point of contact for customers reaching out via web chat — resolving queries, addressing concerns, and helping them get the most out of our client's products and services.

What you'll do

  • Respond to customer queries via chat, providing accurate information and resolving complaints related to
  • The organization's products or services
  • Understand customer needs and ensure all concerns are addressed clearly through chat
  • Update account information and perform routine account maintenance based on customer requests
  • Identify customers' underlying needs and recommend relevant products or services where appropriate

What you need

  • 0–4 yrs of experience
  • Customer service
  • Chat support
  • SAP
  • Communication
  • Any graduate

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