Associate Director - RCM

About the role

Reporting to the COO and CEO, this seat carries direct authority over Operations Managers, Team Leads, and front-line specialists across both service lines. You will be the primary escalation authority for all delivery issues, the senior client-facing voice for operational matters, and the architect of how Neolytix's India delivery function scales.

What you'll do

• Reporting to the COO and CEO, this seat carries direct authority over Operations Managers, Team Leads, and front-line specialists across both service lines
• Own Credentialing operations in full: provider enrollment, re-credentialing, CAQH maintenance, expirable tracking, and payer-specific workflows
• Drive the operating cadence: daily floor reviews, weekly performance dashboards, monthly COO reporting, and escalation resolution
• Serve as the senior escalation authority for all delivery issues across both service lines, with direct accountability for resolution timelines
• Lead headcount planning, capacity modeling, and resource allocation aligned to client volume commitments and pipeline

What you need

• 16–20 yrs of experience
• Reporting
• SOP writing
• Talent management
• Documentation
• Process improvement
• Performance management
• MBA

Good to have

• Six Sigma
• Lean