Associate Director Relationship Manager SME Liabilities

About the role

Ensure that the Working Rhythm is followed for increased engagement and to improve efficiency Ensure that all customer transactions are processed with TAT. Ensure smooth coordination with Internal Stakeholders for client transactions. Build a Service Culture where the service managers are focused on creating an excellent experience for the customer and empowering them by promoting Digital migration

What you'll do

• Ensure that the team effectively raises all the service request in cems , eops and ensures end to end tracking
• Adherence to the prescribed turnaround time
• Cash and Trade Transactions ;Timely and efficient processing of the trade and cash transactions
• Collaborate with the stakeholders such as the Contact Centre , CSG , Email Channel and ensure that the prescribed metrics are met
• Migration of A2 to S2B

What you need

• Compliance
• Risk management
• Audit
• Learning and development
• Any graduate