Associate

About the role

We use the following session cookies, which are all required to enable the website to function: "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

What you'll do

• Respond to customer inquiries through Phone, Email, Chat, and Social Media channels
• Understand customer concerns and provide accurate, timely, and professional resolutions
• Maintain detailed and accurate records of customer interactions in internal systems
• Escalate complex issues to the appropriate support teams when required
• Consistently deliver a positive customer experience while achieving quality and productivity targets

What you need

• 0–3 years in customer support & success
• Customer service
• MS Office
• Problem solving
• Voice process
• SAP
• Class 12