Associate I - ECT

About the role

This is a role of an HRSS ECT Associate who will primarily be responsible for our Employee Care Contact Center Team supporting our US & Canada employees.

What you'll do

• Responsible for our Employee Care Contact Center Team supporting our US & Canada employees
• Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times
• Liaise with colleagues and navigate cross-discipline escalations to provide timely resolutions and support open communication amongst the organization
• Meet process SLAs/ metrics, productivity and quality targets within the established timelines

What you need

• 2–3 yrs of experience
• Customer service
• Escalation handling
• Data entry
• MS Office
• HR operations
• HRMS
• BBA

Good to have

• PowerPoint