Associate Manager - Customer Success

About the role

Global brands constantly face challenges like not having visibility of their raw materials, which delays production and in turn, delays customer shipments, or tracking shipments across various modalities and multiple geographies. Their solutions have helped eliminate operational inefficiencies, reduce logistics costs and improve OTIF, order to delivery TAT, and minimise dwell time and detention costs.

What you'll do

• The Associate - Customer Success plays a pivotal role in the business and carries a high level of responsibility
• As well as overseeing all operational areas of the business, the role is central in supporting business growth
• He/she interacts directly with customers, internal stakeholders and providers
• Ensuring execution of Operational Processes to allow the business to efficiently operate and grow
• Following up clear metrics for performance measurement & turnaround times for each of the key processes

What you need

• Customer success
• Customer service
• Communication
• Any graduate