Associate Operations Specialist - Retail Assets Operations

About the role

We are seeking an Associate Operations Specialist – Retail Assets Operations (D) to join our Loan Servicing – Retail Asset Operations team. This role is responsible for executing operational processes across various retail asset products within a centralized operations hub.

What you'll do

• Perform transaction processing across loan servicing functions such as storage management, insurance, payments, repayments, reconciliation, and quality assurance
• Ensure all transactions are processed within the defined Turnaround Time (TAT) with 100% accuracy
• Execute daily processing activities as per system guidelines and process checklists
• Manage a team of 5–6 direct reports, ensuring smooth operations and adherence to service standards
• Coordinate with local branches to resolve discrepancies identified in loan files

What you need

• 2–5 yrs of experience
• Customer service
• PowerPoint
• Reconciliation
• MIS reporting
• Any graduate