Associate Product Support Specialist

About the role

This role primarily supports IT Solutions staff and Quality Systems teams across multiple geographies, ensuring accurate execution of routine system activities that enable global quality system operations. The position is execution‑focused and operates under established procedures and direction from the eQMS Support Manager.

What you'll do

• Ensure accuracy, completeness, and timeliness of all system records
• Execute all activities in accordance with approved SOPs, work instructions, and governance standards
• Support IT Solutions and Quality Systems teams during peak workload periods
• Participate in system testing or user acceptance activities as assigned, without ownership responsibility
• Perform additional administrative or system support tasks as needed

What you need

• 0–3 yrs of experience
• Ticketing tools
• Troubleshooting
• SOP writing
• Performance management
• Diploma or B.Tech or B.E.

Good to have

• ITIL
• SQL
• Python