Associate Quality Complaints

About the role

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

What you'll do

• Let’s change the world
• In doing so, the focus is on assuring complaint processes and systems remain fully compliant through the quality operating standards and procedures to current
• In addition, the team translates information from the market to drive continuous improvement
• The Associate conducts complaint investigation tasks related to customer feedback records and records with limited information available
• The Associate also determines if complaint investigations require critical issue for further higher level investigation

What you need

• 3–4 years in customer support & success
• SOP writing
• Communication
• Any graduate

Good to have

• MS Office
• ISO 9001
• Compensation and benefits

What you get