Associate / Sr Associate - Query Management - iRefer

About the role

A customer representative is the role in which we have to respond to customer queries over the chats, phone calls and emails and provide support and resolution to existing/new queries on services provided by the client. A customer representative is the role in which we have to respond to customer queries over the chats, phone calls and emails and provide support and resolution to existing/new queries on services provided by the client.

What you'll do

• Manage large amounts of customer chats, incoming/outgoing phone calls and email exchanges from the customers across the globe
• Address customer complaints, research customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• The Agent will have to present and sell company services to current and potential customers
• Resolve customer issues on timely manner
• Update and process information accurately into the system(s)

What you need

• 0–4 years in customer support & success
• PowerPoint
• Excel
• MS Office
• Customer service
• Communication
• SAP
• B.Tech or B.E.