Associate / Sr. Associate - Refferal

Sutherland·Navi Mumbai, Mumbai

Pay not statedMid levelFull-time

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About the role

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issues, inquiries or concerns. Adhering to non-disclosure agreement & data security policies Completing upskilling & e-courses mandated by each program

What you'll do

Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity
Resolving requests/inquiries made by customers via email, chat or Social
Achieving contact center statistics and SLAs (contractual metrics)
Attending coaching sessions & ensure feedback is implemented