Associate Tech Solutionist - Contact Centre

Bajaj Finance·Pune

Pay not stated5–7 yrsFull-time

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About the role

Capability to manage and support Cisco Contact Center applications delivery with desired uptime. Expertise in Cisco Contact Center Solutions with component level depth on Cisco Components (Voice Gateway, Dialer, PG, ICM, Router, Logger, CVP, List Management, IVR management ,ACD, CRM Integration) Recording solution (NICE), Understanding on Database and CUIC Reporting, understanding on LCM and outbound Dialer.

What you'll do

Lead Cisco Support and lead the Partner team of Cisco
Deep understanding on Cisco databases and schema
Knowledge on Windows and Linux operating system
Govern complete daily CC system health check to ensure maximum servers and applications uptime
Capability to troubleshoot application issue and fix the same on desired timeline