Associate Technical Support Consultant

Altera Digital Health (India)·Remote

Pay not statedFresherFull-timeRemote

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About the role

We are looking for a motivated and technically inclined Associate Technical Support Consultant to join our Technical Support team. This is an entry-level opportunity for a fresher who is passionate about technology, problem-solving, and helping customers.

What you'll do

Provide first-level technical support to customers using enterprise healthcare software applications
Investigate, troubleshoot, and resolve application and technical issues reported through ServiceNow or other ticketing systems
Analyse reported problems by gathering relevant information, reviewing logs, identifying error messages, and following established troubleshooting procedures
Follow documented Standard Operating Procedures (SOPs), Knowledge Articles, and troubleshooting guides to resolve common issues
Perform basic application configuration, validation, and troubleshooting activities under the guidance of senior team members