Associate Technical Support Engineer (French Speaking)

About the role

You'll be the frontline for troubleshooting, feature guidance, and best-practice advice for Salesforce customers around the world. You'll be expected to bring an automation mindset to the role — using AI tools to resolve issues faster, reduce repetitive manual work, and surface insights that help the whole team work smarter, not just harder.

What you'll do

• Advise on best practices across user management, data management, reporting, and dashboards
• Identify when a case needs escalation to Professional Services or the Account Executive team
• Follow established support processes while proactively suggesting improvements — especially where AI or automation could reduce resolution time or repetitive effort
• Work flexibly across any shift in our 24/7 support model — shift assignments may change based on business needs, and willingness to rotate is essential
• Genuine passion for customer experience and customer first mindset

What you need

• 1–2 yrs of experience
• Salesforce
• Customer success
• Compensation and benefits
• Voice process
• Troubleshooting
• B.Sc or B.Tech or B.E. or BCA