Associate Vice President - Client Success Engineering

About the role

You will be collaborating with the client’s operations team, engineering team and other support team members to resolve the issues and to ensure the best possible service and support to our clients. You have deep expertise in supporting platforms catering to enterprise clients. You are an individual driven by SLAs and support metrics.

What you'll do

• Troubleshoot application and software related issues and determine the root cause for the issues
• Work on defined SLAs to ensure that our client receives the best of the services
• Monitor production alerts and escalate the issues for any anomalies in the system
• Ensure complete compliance of ticketing tool and report metrics on a daily basis
• Work with the existing engineering team to maintain highly scalable and secure products

What you need

• 10–12 yrs of experience
• Customer success
• REST APIs
• SQL
• MongoDB
• Root cause analysis
• ITIL
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Java
• Ticketing tools