Automation Architect

About the role

As an SME Application Ticket Analysis across all domains and AI led Automation Specialist , you will drive impactful contributions and focus on outcomes. You will be a key member of the GSA CoE SS team , collaborating with Solution Architects, BD Teams, Enterprise Solution Architects, Service Line Architects, Pursuit teams, Delivery Excellence leads and other stakeholders .

What you'll do

• Perform deep dive analysis on customers large volume ticket data and derive various insights with time scale visualizations on the current state identify Elimination and…
• Create Automation tooling architecture
• Develop cost model to arrive at cost RL and create detailed implementation roadmap depicting YoY improvement in ticket optimization operational efficiency and…
• Collaborate with Solution Architects and BD Teams to curve out the scope for GSA CoE SS team from the customer RFP RFI RFS
• Perform debt analysis on ticket data identify potential elimination automation opportunities suggest the feasibility of Agentification AI Gen AI solution for the top use…

What you need

• RPA
• LLMs
• Power BI
• PowerPoint
• Any graduate

Good to have

• ITIL