AVC:Training Manager

About the role

The Training Manager is primarily responsible for creation and execution of the overall Training strategies across all functions at their respective centers. The TM will also lead the department in recruiting, orientation and training of new trainers in order to ensure a high standard in the execution of duties.

What you'll do

• Implement the Training solutions designed for product, process, soft skills and behavioral training at the center
• Manage a team of Trainers to facilitate functional and behavorial training programs as per the prescribed delivery plan
• Design training modules and ensure implementation of Training Plans and various learning methods for the designated center (e.g. coaching, job-shadowing, online training)
• Identify training needs across all lines of business and align with the overall strategy of the Department
• Conduct Training Need Analysis for the bottom Quartile agents and coach BQ team members to help and improve their performance

What you need

• 8–12 yrs of experience
• MS Office
• Employee engagement
• SOP writing
• Root cause analysis
• Recruitment
• Any graduate