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AVP - HRSS Contact Center Manager

Citi·Mumbai

Pay not statedSenior levelFull-time
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About the role

The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

What you'll do

  • Manages daily IM queue management activities
  • Performs process coordination/discussions with other pillars (local/regional/global) to resolve inquiries
  • Performs analysis on voice of customer survey results
  • Effectively supervise the activity of others and create accountability with those who fail to maintain these standards

What you need

  • Any graduate

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