AVP Operations (ID 1319)

About the role

As the Assistant Vice President (Operations), you will play a pivotal role in driving operational excellence, scaling processes, and delivering seamless dispute resolution experiences on our tech-driven ODR platform. You will lead cross-functional teams across data management, case management, enterprise experience and quality assurance, ensuring high standards of efficiency, accuracy,

What you'll do

• Lead End-to-End Operations: Oversee the full dispute resolution cycle ensuring quality and adherence
• Drive Process Excellence: Build and enforce scalable SOPs; monitor daily / monthly targets and
• Streamline workflows for efficiency and consistency
• Accounts and Finance) and external stakeholders (enterprise users, arbitrators, vendors) for smooth
• Develop tools and dashboards for performance tracking

What you need

• 5–9 yrs of experience
• MIS reporting
• Team management
• MS Office
• Coordination
• SOP writing
• Reporting
• BBA or MBA