AVP - Revenue Management

About the role

The job-holder is responsible for end-to-end management of all third-party costs across the Contact Center within approved budgets and cost targets, including budget planning, forecasting, cost optimization and revenue management.

What you'll do

• Prepare annual budgets and rolling forecasts for all third-party Contact Center costs and revenues, using historical actuals, planned activity volumes
• Define performance matrices and evaluate the Tele-calling and FOS performance for all business units within Contact Center on on-going basis
• Identify and implement cost optimization opportunities across all third-party Contact Center services through analysis of expenditure
• Design and implement appropriate methodology for customer touch points
• Identify opportunities to optimise the third-party operating model, commercial arrangements and service footprint

What you need

• 8–14 yrs of experience
• Budgeting
• Inside sales
• Reporting
• Forecasting
• Variance analysis
• CRM
• Any graduate

Good to have

• Wealth management