Care Services Manager
Nokia·Chennai
- Can I apply
- Open to any education · Mid level
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Nokia's site: account needed, ~10–15 min
Early: posted 5 h ago on their own site
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About the role
The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products
What you'll do
- � Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time
- � Delivering service with requisite courtesy and accuracy
- � Demonstrating complete onus to customers� queries / problems
- � Adhering to product and process requirements with nil errors
- � Escalating customer issues to the right internal stakeholders
What you need
- 2–4 yrs of experience
- Customer service
- Upselling
- Sales
- Cross-selling
- Communication
- Employee engagement
- Any graduate
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