Care Services Manager
Nokia·Chennai
- Can I apply
- Open to any education · Mid level
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Nokia's site: account needed, ~10–15 min
Early: posted 5 h ago on their own site
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About the role
Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities.
What you need
- 7–9 yrs of experience
- Customer service
- MS Office
- Communication
- Sales
- Escalation handling
- Upselling
- Any graduate
Good to have
- Employee engagement
- MIS reporting
- Performance management
- Cross-selling
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