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AxisPhone:Customer Service Team Lead - Voice

Axis Bank·Noida

Pay not stated7–9 yrsFull-time

Read from the company's own careers page; you apply on their site.

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About the role

Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities.

What you need

  • 7–9 yrs of experience
  • Customer service
  • MS Office
  • Communication
  • Sales
  • Escalation handling
  • Upselling
  • Any graduate

Good to have

  • Employee engagement
  • MIS reporting
  • Performance management
  • Cross-selling

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Source
From the company's careers page · today
How to apply
On Gedu Careers' site: account needed, ~10–15 min
Early: posted 8 h ago on their own site