Back Office Assistant Manager

About the role

The Back Office Assistant Manager is responsible for overseeing all production-related aspects of assigned project(s) and ensuring operational excellence. This role serves as a key liaison between DATAMARK and its clients, representing the organization in daily operational matters, performance discussions, and service delivery commitments.

What you'll do

• Oversee day-to-day operations by coordinating the workflow of Back Office Supervisors and ensuring production objectives are met
• Manage multiple production projects simultaneously , ensuring alignment with Service Level Agreements (SLAs), contractual requirements, and client expectations
• Monitor departmental performance , identifying opportunities to improve productivity, efficiency, and overall operational effectiveness
• Support employee performance management , including performance evaluations, coaching, discipline, and termination actions in accordance with company policy
• Serve as the primary day-to-day client contact , participating in regular client meetings and addressing operational concerns and service updates

What you need

• 6–11 yrs of experience
• Excel
• MS Office
• PowerPoint
• Performance management
• Problem solving
• Diploma