Back Office Manager

About the role

We are looking for a highly skilled and motivated Back Office Manager to lead our back office operations (Logistics). In this pivotal role, you will be responsible for overseeing the daily functions of our back office team, ensuring efficient processes and high-quality service delivery to our clients.

What you'll do

• Oversee and manage the daily operations of the back office team, ensuring adherence to processes and quality standards
• Provide leadership and guidance to back office associates, including training, development, and performance evaluations
• Develop and implement effective strategies to drive operational efficiency and improve service delivery
• Manage client relationships and ensure client satisfaction through effective communication and issue resolution
• Monitor and report on key performance indicators (KPIs) related to back office operations

What you need

• 5–9 yrs of experience
• Excel
• Process improvement
• Team management
• MS Office
• PowerPoint
• Coordination
• BBA