Billing Analyst & NOC

About the role

We are seeking a detail-oriented Billing Analysis & Network Operations Center (NOC) L1 Specialist to join our operational team in Hyderabad. In this dual-function role, you will monitor network alarms, handle first-level technical troubleshooting, and conduct precise billing data audits to ensure accurate revenue assurance and seamless service delivery.

What you'll do

• Monitor real-time network infrastructure, servers, and service performance via monitoring tools (e.g., SolarWinds, Nagios, Zabbix)
• Acknowledge, triage, and categorize incoming incidents and technical alerts
• Perform initial L1 troubleshooting using standard operating procedures (SOPs)
• Escalate unresolved incidents to L2/L3 engineering teams with clear ticket documentation
• Analyze Monthly Spend Reports, Invoices, and transactional billing data to identify discrepancies

What you need

• 0–3 yrs of experience
• Billing
• Troubleshooting
• Linux
• TCP/IP
• Windows Server
• Networking
• Diploma or B.Tech or B.E. or B.Sc or BCA

Good to have

• SOP writing
• Reconciliation
• Telecom