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BMC Helix Support / Technical Support Analyst-Remote

Müller`s Solutions·Remote

Pay not stated2–4 yrsFull-timeRemote
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About the role

Müller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes.

What you'll do

  • Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner
  • Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues
  • Assist in the onboarding and training of clients on Helix functionalities and best practices
  • Document technical issues and solutions in detail to create a knowledge base for internal and customer use
  • Collaborate with development and DevOps teams to understand client needs and implement effective solutions

What you need

  • 2–4 yrs of experience
  • Troubleshooting
  • B.Sc or B.Tech or B.E. or BCA

Good to have

  • CI/CD
  • Git

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