Bot Support Specialist - Global, Remote

About the role

We're looking for a Pharmacy Bot Support Specialist to provide responsive, thoughtful day-to-day support to pharmacies using TJM automation. You'll work as part of a customer pod alongside Customer Success Managers, Implementation Leads, and technical teams. This is not an account ownership role. You won't own the customer relationship, customer strategy, or implementation project.

What you'll do

• Be a Responsive First Point of Support
• Help manage incoming day-to-day communication from pharmacy customers across our support channels
• Respond promptly and professionally to customer questions and reported issues
• Ask thoughtful follow-up questions to understand exactly what the customer is experiencing
• Help customers resolve issues that can be addressed without engineering involvement

What you need

• 2–5 yrs of experience
• Customer success
• Escalation handling
• Communication
• Any graduate

Good to have

• Zendesk
• JIRA
• ServiceNow