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BPO Planning & Scheduling Senior Associate

NTT DATA Services·Chennai

Pay not statedMid levelFull-time

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About the role

Determines queue personnel needs during times of heavy call volume. Provides schedules for contact centers to ensure maximum performance. Forecasts daily contact and technician availability. Monitors incoming queues and ensures technicians are available for support. Responds to contact center routing and tool outages and other business continuity and recovery

What you need

  • Any graduate

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