Branch:Branch Operations Head

About the role

The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branch's financial targets. The BOH is also responsible for ensuring compliance with the rules, regulations and policies governing the bank

What you'll do

• Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits
• Ensure all customer complaints and issues are resolved maintaining high service standards
• Establish and strengthen all key customer relationships to generate sustained business
• Ensure growth in account balances and achievement of aggregate cross sell points target
• Ensure maintenance of cash balance as per Cash Retention Limit

What you need

• 8–12 yrs of experience
• AML
• Cross-selling
• Customer service
• Compliance
• Audit
• Sales
• MBA or BBA