Branch Sales and Service Manager

About the role

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation.

What you'll do

• Ensure timely interest collection and recovery of over dues and asset quality in the branch
• Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers
• Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation
• Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans
• Oversee all procedural and legal requirements related to gold auction, returns, notices, etc

What you need

• Sales
• Cross-selling
• Business development
• CRM
• KYC
• Customer service
• Any graduate

Good to have

• Branding