Business Analyst III, ERP COE

About the role

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Order-to-Cash, Customer Service & Service Management The role partners across Customer Service, Commercial, Sales, Supply Chain, Distribution, Warehouse, Service Operations, Finance and IT to improve customer experience, order accuracy, visibility, service levels, standardisation and automation.

What you'll do

• Own functional support for JDE E1 Sales Order Management and Customer Service across the end-to-end Order-to-Cash lifecycle
• Ensure effective processes for customer master, sales orders, order types/rules, pricing, availability and commitments, holds, backorders, order changes, cancellations
• Work with business teams to resolve recurring operational issues and convert requirements into practical JDE E1 solutions and process improvements
• Promote standard JDE E1 functionality and common processes, reducing unnecessary customisation and local variation
• Customer Experience & Commercial Processes

What you need

• 8–14 yrs of experience
• ERP
• Accounts receivable
• CRM
• WMS
• Stakeholder management
• Root cause analysis
• B.Tech or B.E. or B.Sc or BCA or BBA

Good to have

• General ledger
• Test cases